Frequently Asked Questions
I hope this page answers all your questions, but if there is anything at all that you're unsure of please don't hesitate to get in touch. I am available through Instagram DMs, Facebook Messenger, emails or through the live chat box here on the website.
How long is the wait time on orders?
The current wait time on orders is 10 working days including shipping time. As of October 2021 I am a first time Mum, so I have adjusted my routine as best I can to ensure everything continues to run smoothly.
I ship all orders via Royal Mail 1st Class postage, this means that once they've left me they should arrive with you the following working day. However, please do keep in mind there may be possible delays with Royal Mail due to the current circumstances.
I bake orders on Fridays, decorate on Saturdays, package Sundays and ship Mondays. The cut off for your order to be shipped on the Monday is Thursday night. If you order Friday onwards these will be added to the following weekend's list.
PLEASE ALSO SEE OUR SHIPPING POLICY HERE
Do you cater to dietary requirements?
All of my plain treats are free from meat, fish, egg and dairy. However, my icing is made from yoghurt powder and includes a small amount if dried egg whites. I buy the dog friendly icing powder from a company who is DEFRA approved, this means that I do not need to be.
I also have lots of options for nut free goodies, whether it's you or your pup who have a nut allergy - we've got you covered! The majority of my treats are grain free, but if you are unsure - we have a grain free page which is filled with all of our grain free goodies!
All of my treats are made with 100% natural and locally sourced ingredients with no sugar or salt and almost all of my treats contain less than 10% fat. We use fresh fruit and vegetables to ensure your pups are getting the best quality Snax! All of the ingredients in each treat are stated on the product pages for you to have a read through before deciding on what to purchase.
If you are ever unsure, please don't hesitate to drop me a message as I'll always be more than happy to help find the perfect treat for your pup!
What is the use by and storage advice for Snax?
The use by date for our cakes is 2 weeks as long as they're stored in the fridge.
The use by date for our other Snax is 4-6 weeks as long as they are stored correctly.
Each box or pouch will come with a storage advice sticker and use by date stamped on the back. These instructions need to be followed as soon as your order reaches you. If your order is left in the box to save for another day, unfortunately I can't guarantee what condition they will be in after a few days. This is due to the boxes I use being double walled meaning they will keep your goodies protected, but will also hold any heat in when sat in one place.
There are no preservatives in our treats, due to the ingredients being all natural, which is why the use by date is shorter than shop bought treats.